Returns Policy

HTay Enterprise – 14-Day Returns Policy

At HTay Enterprise, we are committed to providing a smooth and transparent ticket-buying experience. As part of our customer service commitment, we offer a 14-day cooling-off period for eligible ticket purchases made through our platform.

Eligibility for Return

• You may request a refund within 14 days of your purchase, provided that:

  • The event has not yet taken place

  • The ticket has not been used, scanned, or transferred

• This policy applies only to standard tickets purchased directly through the HTay Enterprise website.

• The following are not eligible for return under this policy:

  • Tickets bought from third-party sellers or external platforms

  • Tickets for events occurring within 14 days of purchase

  • Tickets marked as “final sale” or “non-refundable”

  • VIP or custom experience packages that include non-refundable elements (e.g., merchandise, hospitality, accommodation)

How to Request a Return

To initiate a return:

1. Contact our Customer Support Team at [support@htayenterprise.com] within 14 days of purchase.

2. Include your order number, event name, and reason for the return in your message.

3. If your return is approved, the ticket will be canceled and a refund will be issued to your original payment method within 5–10 business days.

Important Notes

• No returns will be accepted after the 14-day window or once the event date has passed.

• Service and booking fees may be non-refundable, depending on the event organizer’s policy.

• In cases of event cancellation or rescheduling, our Event Cancellation Policy will apply instead of the 14-day cooling-off period.

If you have any questions, please refer to our Terms & Conditions or contact our support team directly.